jasa Privacy Policy

This page describes what we collect when you use jasa and how we keep that data protected. We take your privacy seriously because we understand that account information—email, phone number, identity documents, payment details, transaction history—is sensitive. We collect only what we need to operate our platform safely, comply with local law, and deliver the service you expect from us.

Our approach is straightforward: we collect personal data during account opening and verification, we process payment information securely through trusted third-party partners, we keep transaction logs for your protection and regulatory compliance, and we do not sell or share your data with marketers or data brokers. Your data remains yours; we are custodians, not owners. We respect your right to access, correct, and delete your personal information within the bounds of applicable law.

If you have questions about how we handle your data, or if you want to exercise your privacy rights, contact our support team. We maintain multilingual help via live chat and email. This policy applies to all users on jasa regardless of whether you're in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other jurisdiction where we operate.

What Data We Collect on jasa

We collect data in several categories: account credentials, identity information, payment data, and behavioral data. When you register on jasa, we collect your email address and phone number. These are verified immediately—we send a confirmation link to your email and an SMS code to your phone. You must confirm both to activate your account.

For identity verification, we require a scan or photograph of a government-issued ID (national identity card, passport, or driver's license). We also collect your full legal name, date of birth, and residential address. This data is encrypted and stored securely. We use it to comply with anti-money-laundering regulations and to prevent fraud.

We collect payment information indirectly. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), you enter payment details on the payment provider's secure page—not ours. We do not store your full payment card numbers or bank account details. We receive only confirmation that the transaction succeeded, along with a transaction ID and amount.

Behavioral Data & Cookies on jasa

We collect behavioral data to improve our platform. This includes: which games you play, how long you play, which payment methods you use, and how often you access jasa. We track this using cookies and session identifiers. Cookies are small files stored on your device that help us remember your login state, your language preference, and your device type. Most cookies expire when you close your browser; some persist to recognize you on future visits.

We also collect device information—your IP address, browser type, operating system, and mobile device model. This helps us detect fraud, debug technical issues, and optimize jasa for different devices. We use this data internally only; we do not share it with third parties except where required by law.

How We Use Your Data on jasa

We use your data for several purposes. First, account management—we use your email and phone to communicate about your account, confirm transactions, and send notifications about promotions or withdrawals. Second, verification and compliance—we use your identity documents to verify your age and identity, and we keep transaction logs to comply with anti-money-laundering laws.

Third, service delivery—we use payment and transaction data to process deposits and withdrawals, calculate weekly cashback, and manage your tier status on jasa. Fourth, fraud prevention—we analyze behavioral patterns, device information, and transaction history to detect suspicious activity and protect your account.

We do not use your data for marketing without your consent. We do not sell your email to third-party marketers. We do not share your full identity information with payment processors—only payment providers receive confirmation tokens, not your personal details.

Third-Party Processors & Data Sharing

We work with trusted third-party service providers who process data on our behalf. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks) receive transaction amounts and confirmation details—but not your full identity. Identity verification services may verify your government ID to detect forgery. These services operate under strict data protection agreements; they may not use your data for their own purposes.

Our servers may sit outside your jurisdiction—we use cloud infrastructure in multiple regions for performance and redundancy. Data transferred internationally is encrypted end-to-end. We do not share personal data with marketing firms, data brokers, or affiliate networks. Law enforcement requests are honored only with proper legal process (court order, warrant, or statutory authority).

Your data is an asset you have entrusted to us. We treat it with the security and respect it deserves.

Your Rights & Data Protection on jasa

You have rights over your personal data on jasa. You can request access—we will provide a copy of all data we hold about you in a readable format. You can request correction—if you believe your name, address, or other details are inaccurate, we will update them. You can request deletion—subject to legal retention requirements (for example, we may need to retain transaction records for seven years for anti-money-laundering compliance), we will erase your personal data upon request.

To exercise these rights, contact our support team via live chat or email. Include "Data Access Request", "Data Correction Request", or "Data Deletion Request" in your subject line. We will respond within a standard timeframe. If your request requires legal review (for example, if deletion conflicts with regulatory retention rules), we will explain the reason for the delay.

Data Security Measures on jasa

We protect your data using industry-standard encryption. Data in transit (between your device and our servers) is encrypted with TLS/SSL certificates. Data at rest (stored on our servers) is encrypted with AES-256 or equivalent. Access to personal data is restricted to authorized personnel with a legitimate business need. We maintain access logs and audit trails.

We perform regular security assessments and penetration testing. If we discover a data breach affecting your personal information, we notify you without unreasonable delay and take corrective action. We maintain cyber liability insurance to cover potential incidents.

Cookie Control & Tracking Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, some jasa features may not work properly without cookies. We respect "Do Not Track" signals from your browser, though third-party services integrated with jasa may not.

We do not use third-party tracking pixels, Facebook pixels, or Google Analytics. We track user behavior internally only to improve jasa performance and detect fraud. If you opt out of behavioral tracking, some features may degrade—for example, fraud detection may be less accurate.

Data Retention & Deletion

We retain personal data for as long as your account is active and for a reasonable period after account closure (typically 12 months) to handle disputes and comply with law. Transaction records are retained for seven years as required by anti-money-laundering regulations. Identity documents are retained for the duration of your account plus five years after closure. If you request deletion and no legal hold applies, we erase your data permanently.

We at jasa believe privacy is fundamental. We operate jasa to be transparent about data collection, respectful of user rights, and protective of sensitive information. If you have concerns about how we handle your data, or if you wish to exercise your privacy rights, our support team is ready to help. Contact us via live chat or email anytime—we maintain English-language support and respond within a standard timeframe.